Active Care Group

Uniting 40 separate businesses behind a powerful, unifying philosophy

The Active Care Group (ACG) is the 3rd largest complex care provider in the UK. The Group was formed in 2019, bringing together over 40 care providers to form a new progressive specialist healthcare business with a national footprint and unique focus on complex care.

In a sector ripe for radical change and where there is growing demand for complex care services, yet no clear national leader – there was a clear opportunity for ACG, yet it faced many challenges.

Insight
We took the time to go and meet staff at every level and in every area of the business and to listen carefully to their experiences. What became clear was that while many truly loved what they did, they felt undervalued. We also came to appreciate that complex care is a holistic endeavour that requires a whole team of different experts. Watching the pantomime was a moment of realisation when we truly understood what Active Care meant.

Rapid growth meant that there was no clear brand strategy, narrative or framework to bring these different organisations together and explain in a clear and compelling way what the Group stood for. So we took the time to really get under the skin of every part of the organisation – to understand what role each business played and how it contributed to the whole.

In addition to the need for a unifying story that focused on ACG’s people, value and impact, there was a need to simplify the brand architecture and shift to one unifying masterbrand and integrated offer. This would help to counter legacy issues, channel organisational resources in one direction, and create a more powerful and focused identity.

Ideas
We took the time to go and meet staff at every level and in every area of the business and to listen carefully to their experiences. What became clear was that while many truly loved what they did, they felt undervalued. We also came to appreciate that complex care is a holistic endeavour that requires a whole team of different experts. Watching the annual pantomime, featuring service users and staff, was a moment of realisation when we truly understood what Active Care meant.

Rapid growth meant that there was a no clear brand strategy, narrative or framework to bring so many different organisations together and explain in a clear and compelling way what the Group stood for, its purpose and core philosophy.

We simplified the brand architecture, adopting a Masterbrand approach which stripped away unnecessary sub-brands to reveal an identity that is bolder, clearer and more confident.

In addition to the need for a unifying story that focused on ACG’s people, value and impact, there was a need to simplify the brand architecture and shift to one unifying masterbrand and integrated offer. This would help to counter legacy issues, channel organisational resources in one direction, and create a more powerful and focused identity.

Impact
We have guided ACG through every step of this transformation and helped them to realise the truly progressive care business they are. From what began as a recruitment campaign, the project expanded to a full rebrand – this included a new brand identity for 3 major sub-brands along with the masterbrand; an extensive overhaul and refresh of all communications; and a brand new website. This has enabled the organisation to have much greater cut through and influence with key audiences – demonstrating their holistic offer in a clear and engaging way.

The first integrated recruitment campaign delivered under the new brand, telling the real stories of people who work in the organisation to inspire others to join, has led to a 450% year on year increase* in high quality job applications for roles across the Group.

*Q1 2019 - 215 vs Q1 2020 - 1000+

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“rbl have transformed the way we communicate inside and out. We’ve been guided every step of the way to create a brand that bravely and confidently sets us apart.”

Andrea Kinkade,
Chief Executive Officer, Active Care Group

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